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Arcade/Redemption/Bowling Host

Department: Support
Location: Southington, CT

ARCADE HOST / REDEMPTION HOST / BOWLING HOST

Your role as a VALUED HOST AND CRYSTAL BEES TEAM MEMBER! You are the first impression with Crystal Bees, you will impress with your positive and welcoming hospitality, while being a strong guide for the Crystal Bees experience. While maximizing sales of bowling, shoes, game cards, billiards play, and shuffleboard.

 

THE RESPONSIBILITY AND EXPECTATIONS

•    Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. 

•    HAVE FUN! Not accepting less than the best for our guests and fellow team members. 

•    Follow the Crystal Bees service model. Smiles and greet all guest in a 5 foot radius 

•    Provide fast, unobtrusive, friendly and attentive service, while managing wait times 

•    Assists guests with questions, answers, and making any needed recommendation. 

•    Promptly keeps service managers fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action. 

•    Greets guests' in a friendly, genuine and timely manner, when entering the game area / bowling or any other area and bids a genuine farewell to guests leaving, inquire about the experience, if negative, have guest speak to manager, or get contact info for follow-up. Positive same thing. 

•    Maintains responsibility for assigned bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change, and maintaining adequate cash and coin for making change. 

•    Responsibility for proper redemption of tickets for redemption prizes, and inventory.  

•    Creates a warm, fun atmosphere for guests and team members. 

•    Adheres to company's sanitation and safety policies and procedures. 

•    Dressed in proper dress code requirements, non-slip shoes, looking neat, clean and professional at all times. All uniforms should be pressed, all team members may have guest contact and need to put forth their best appearance. 

•    Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests and identifies when behavior should be called to the attention of a Manager. 

•    Responsible for stocking, displaying (merchandising per SOP), and securing merchandise in all storage areas. 

•    Conducts merchandise inventory during and after shift. 

•    Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. 

•    Maintains a thorough understanding of all games, bowling, and maintenance.  

•    Works quickly and efficiently adhering to "Full hands in, Full hands out" philosophy. 

•    Assists in party set up, breakdown, and other team members as needed or as business dictates. 

•    Follows all time clock standards. Punch in / punch out in full uniform 

•    Participates in all incentives and contests, driving sales and promoting the brand. 

•    Keeps station clean, inventory organized and displayed by Crystal Bees standards 

•    Maintains a favorable working relationship with all outside vendors and Crystal Bees team members to foster and promote a cooperative, productive, effective and harmonious working climate. 

•    The physical demands described here are representative of those that must be met by team members to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the team member will regularly be required to: 

•          Work days, nights and/or weekends as required 

•          Work in noisy, fast paced environment with plenty of distracting conditions 

•          Work off an extension ladder. 

•          Move about venue, standing for long periods of time, could be whole shift. 

•          Repeated bending & stooping while serving guests. 

•          Listen to guests needs, communicate clearly with guests verbally, non-verbally and with team members verbally. 

•          Ability to read & write English handwritten notes 

•          Lift and carry up to 30 pounds over 30 with assistance. 

•          Any reasonable requests by management team needs to be executed to individual’s best ability to Crystal Bees standards. 

•          Have a genuine hospitality demeanor, and the ability to smile! 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in this position. 

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